SOLUTION
Pre-sales service
Professional Consultation
We have an experienced sales team that can provide personalized consulting services such as steel material selection, specification recommendation and cost-benefit analysis based on the specific needs of customers. Whether it is construction, bridges, machinery manufacturing or energy, we can provide the most suitable solutions.
Sample Provision And Testing
To meet customers' verification needs, we provide free sample services and support material testing conducted by third parties or our laboratories to ensure that product quality meets international/national standards and customer-specific requirements.
Technical Support And Solution Design
For large projects or complex application scenarios, our technical team will work closely with customers to conduct on-site surveys, structural design and material selection, and provide one-stop technical solutions.
In sales service
Flexible Delivery
We have an efficient supply chain management system that can arrange fast and timely production and delivery according to customer needs, support bulk ordering and customized services, and ensure that the project is carried out on time.
Quality Control
From raw material procurement to finished product delivery, each process is subject to strict quality control, including chemical composition analysis, mechanical properties testing, etc., to ensure that each batch of steel has excellent quality.
Logistics Tracking
Provide full logistics tracking services, customers can understand the status of goods at any time to ensure that the goods arrive at the designated location safely and on time.
After-sales service
Technical Support and Training
Provide customers with product usage guides, operation videos and on-site operation training to solve technical problems encountered by customers during use and improve usage efficiency.
Continuous Tracking And Aaintenance
Establish customer files, make regular visits to understand product usage, collect feedback, and continuously optimize services. For long-term partners, provide regular maintenance and inspection services to extend product life.
Emergency Response Mechanism
Set up a 24-hour customer service hotline to respond quickly to customers' urgent needs or problems and ensure that problems are resolved in a timely manner.